Terms of service

Last updated: 23 September 2026

Article 1. Scope

These general terms and conditions of sale apply to all orders placed on maisonsahire.com by consumers. By placing an order, you confirm that you have read and accepted them. The applicable version is the one in force at the time of your order.

Article 2. Seller

The website is operated by NECOM SRL (BV), Frans Walravensstraat 106, 1651 Beersel, Belgium. Company number (CBE) and VAT: BE 1040.383.495. Email: contact@maisonsahire.com.

Article 3. Products

We sell authentic, new fragrances, sealed in their original packaging. They come from distributors of the brands concerned. We sell neither counterfeits nor testers.
Olfactory descriptions (accords, notes, longevity, sillage) are given for guidance only: the perception of a fragrance varies from one person to another. The photos show the product as accurately as possible, but the packaging may vary slightly depending on the manufacturer’s production batches.
Our offers are valid while stocks last.

Article 4. Prices

Prices are shown in euros (or in Swiss francs for Switzerland), including VAT and excluding delivery costs. Delivery costs are shown before you confirm your order.
The applicable price is the one displayed at the time of the order. If a price is manifestly incorrect (an obvious technical or typing error), we may cancel the order and refund you in full.

Article 5. Orders

You choose your products, add them to your basket, then enter your details, the delivery method and the payment method. You then confirm the order with an obligation to pay.
The contract is concluded as soon as the order confirmation email is sent. We may refuse or cancel an order in the event of a previous dispute with you, suspected fraud or abnormal quantities.

Article 6. Discount codes

Only one discount code may be used per order, unless stated otherwise. Codes can neither be exchanged nor refunded. They cannot be applied after the order has been placed.
The welcome code is valid only once per customer, on a first order. We may cancel any discount obtained improperly (for example by using several accounts for the same person).

Article 7. Payment

Payment is made online, securely, using the methods offered at checkout: bank card, Bancontact, Apple Pay, Google Pay, PayPal, Klarna, etc. We never have access to your banking details.
The amount is charged at the time of the order. If you choose Klarna (deferred payment or payment in instalments), Klarna’s terms and conditions also apply.

Article 8. Delivery

Delivery areas, rates and times are set out in our Shipping Policy. The risk of loss or damage passes to you when you (or the person you have designated) receive the parcel.

Article 9. Right of withdrawal

You have 14 days from receipt of your order to withdraw from the contract, without having to give any reason. For reasons of hygiene and health protection, this right does not apply to fragrances whose sealed packaging (protective film) has been opened after delivery (Article VI.53, 5° of the Belgian Code of Economic Law). The conditions and procedure are set out in our Return and Refund Policy.

Article 10. Legal guarantee and damaged products

All our products are covered by the 2-year legal guarantee of conformity from delivery (Articles 1649bis et seq. of the former Belgian Civil Code). Where applicable, this is in addition to the mandatory protections of your country of residence.
If your parcel arrives damaged, if a bottle is broken or leaking, or if you receive the wrong product, write to us at contact@maisonsahire.com with photos, ideally within 48 hours. We will send you a replacement or refund you, at our expense.

Article 11. Use of products

Our fragrances are for external use only. They contain alcohol and are flammable: keep them away from heat and flames, and out of the reach of children. Allergens are listed on the packaging. If you have sensitive skin, first test on a small area, for example the inside of the elbow. We are not liable for any use that does not comply with the manufacturer’s instructions.

Article 12. Personal data

Your data is processed in accordance with our Privacy Policy.

Article 13. Force majeure

We are not liable for any delay or failure to perform caused by force majeure (carrier strikes, natural disasters, major outages, etc.). If the situation lasts more than 30 days, you may cancel your order and receive a refund.

Article 14. Applicable law and disputes

These terms and conditions of sale are governed by Belgian law. This choice does not deprive you of the mandatory provisions that protect you in your country of residence.
If you have a problem, please contact us first: we always seek an amicable solution. Failing that, you may refer the matter free of charge to the Belgian Consumer Mediation Service (www.consumerombudsman.be) or to the courts with jurisdiction under the law.